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Shipping & Returns

We ship with UPS. Depending on where you live in the US, you will receive your package in 5-7 business days of the date it was shipped. We offer shipping on standard size purchases of $99 or over. A purchase that is below $99 will ship for a flat rate of $8. You can upgrade your shipping to priority for $15, and 1-item next day service for $ m30, and 2 or more items next day service for 50$. You will have an option to choose in store pick up as well at the time of check out. 

All orders receive an email with tracking info once your order ships. We strive to ship all orders the next business day however, orders placed on Friday after 1pm-Sunday will ship on Monday.

Here is a recap:

In store pick-up    Free                                           

Ground for all orders $99 or more     Free

Ground 5-7 business days    $8

Priority  2-3 business days  $15

Next Day 1 item    $30

Next Day 2 or more items  $50


Bought the wrong size? No problem.

We accept exchanges and returns with all tags attached, unworn, unwashed, and undamaged merchandise within 14 days from the date merchandise was delivered to you.

Contact us for availability of desired exchange item.  We currently offer store credit only for a returned item. Please contact us at 

904-280-7831 or info@shopgwenberlin.com  to receive your RA#  (return authorization number)All shipping fees on exchanges and returns are the customers responsibility.

If you are returning an item for store credit and received free shipping an 8$ fee will be subtracted from the store credit being issued. Once we receive your return we will issue a gift card code via email that you can use on your next online purchase.

In store pick up returns accepted within 7 days from purchase for a store credit gift card.

Please send  your return or exchange to:

Gwen Berlin Online


240 A1A North ste 1

Ponte Vedra, Florida 32082


Swimwear, underpinnings, shoes, belts and ALL SALE items can not be returned or exchanged. If you received a discount or used a promotion code on any item that means it is FINAL SALE.  Sorry for any inconvenience. We are a small business and can not afford to make these accommodations. 


All international orders are FINAL sale. No returns will be accepted.

International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination.Rates usually range between $25-$75.  Most shipments will be sent via the U.S Postal Service, all others will be sent by UPS. The website is not set up to accept international purchases. You can phone the store to purchase an item and we can provide a shipping quote after we have received your information.

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